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Customer Interface Expert _ESSP website
March 02, 2023

Customer Interface Engineer – F/M


ESSP, a private company with 7 major European Air Navigation Service Providers as shareholders, manages the operation and supports the adoption of the European Satellite Based Augmentation System to GPS: EGNOS.

ESSP Corporate Video: https://www.youtube.com/watch?v=ojO8TAitQoc

The adoption of this service is rapidly growing given it allows correcting the GPS signal and offers enhanced features with accurate positioning and integrity within safety-of-life services context such as public transportation.

ESSP Website: https://www.essp-sas.eu/human-resources/careers/

If you have 3 years of experience in GNSS sector and in a field of customer interface and service level agreement, with good communication skills then this position is for you!

By joining us, your role will be to provide support for the management of the Customer Service Level Agreement (SLA) and related Key Performance Indicators (KPI) reporting and meetings. You will organise and prepare the annual EGNOS Workshop, and support set of technical activities in connection to EDAS, CNS NOTAM proposals and MSI services delivery.

Main responsibilities/activities:

- Support the EGNOS Service Leader for customer SLA and related KPI management by:
o Maintenance & evolution of KPI Monitoring Plan (reporting and analysis) including SLA,
o Lead the preparation of Service Provision Management Reports for the customer,
o Participate to Service Provision Management Meetings,
- In collaboration with the Communication team, you will support the preparation for the EGNOS workshop/EU Space Week with users,
- Support the Customer and Data Services Team in EDAS, CNS NOTAM proposals and Maritime Service Interface (MSI) related operation, maintenance, monitoring, evolution and/or reporting, as well as the proposition of these activities and implementation of actions in the scope of EGNOS Multimodal Adoption Plan.
- Support a set of software development activities,

* EDAS: EGNOS Data Access Service
* MSI: Maritime Service Interface
* CNS: Communication Navigation Surveillance
* NOTAM: Notices to Airmen

Profile:

- Good Communication skills and team player spirit
- Strong autonomy and initiative and able to synthesize
- Experience in customer interfaces.
- Reporting and Service Level Agreements management.
- Good knowledge of the EGNOS Services, SBAS systems architecture and user algorithms.
- Knowledge of EDAS (services, specifications and applications), EGNOS NOTAM proposals (SBAS performance modelling at system and user level, Aeronautical Information Services).
- Experience in software development activities.

Job Requirements:

Language: English (B2) – CEFR and Spanish (desirable).
Availability for regular travels especially in Europe (on average 1 to 2 per month of short length 2 to 3 days).
Experience in software development activities with at least two different technologies and/or object oriented programming languages.
Engineering, Master degree or equivalent.

Human Resources information:
- 1st interview is held by the direct manager of the position you applied for (technical interview)
- 2nd interview is held by HR department

Element of package of remuneration:
- Variable: bonuses based on objectives
- Teleworking: up to 3 days/week
- Health insurance, Life Insurance
- Saving plan
- Tickets Restaurant
- Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
- 29 holidays (for full time year)


Please send your application file only by e-mail to the following address: recrut@essp-sas.eu

Job Location: Madrid (Spain)

Type of Contract: Full time - Permanent Contract

PDF: Download.


ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.